Frequently Asked Questions

Each SIMPLU Ceramics product is handcrafted and made to order. Therefore, production and preparation time varies between 7–14 days, depending on the complexity of the item. Shipping time is added to this period to ensure that each creation arrives safely and in its most authentic form.

We use safe and durable packaging, specially designed for fragile items. In addition, each order is carefully prepared to arrive to you intact and in elegant presentation.

Yes, we can make custom-made pieces to order – either with specific colors or special details. Please contact us for details and lead times.

Of course! We have special collections for gifts and can prepare elegant packaging, ready to be given.

You can order directly from the website, adding the desired products to your cart and following the checkout steps. The process is simple and secure.

All SIMPLU Ceramics products are handmade to order. The models displayed on the website are examples, and we restart the creation process for each order.

Production time varies depending on complexity, but generally it is approximately 7 business days, plus delivery time.

If you wish to make any changes, please contact us as soon as possible. If the production process has already begun, changes may be limited.

After placing your order, you will receive a confirmation email, and we will inform you of the details regarding status and delivery.

Yes, each order is accompanied by a tax invoice, issued automatically upon confirmation.

Yes. Each piece is handcrafted by the artist Leontin Păun , the founder and heart of SIMPLU Ceramics. Every line, shape, and detail bears his personal touch. For this reason, there may be slight variations in color or shape – beautiful imperfections that transform each object into a unique and authentic creation.

Absolutely. All the mugs, plates, and bowls are made from non-toxic materials and safe glazes, suitable for food use.

Most of our pieces are microwave and dishwasher safe. However, to prolong their life, we recommend hand washing and avoiding sudden temperature changes.

The photos reflect the products as faithfully as possible, but since they are handmade pieces, each object is slightly different – and that uniqueness is precisely their beauty.